We do not accept returns. However, eligible products can be exchanged for a new item.
To request an exchange, contact our support team within 7 days of delivery with your Order ID, the reason for the exchange, and clear images of the product.
Support Email: support.trappkilla@gmail.com
Please begin your email with "TRAPPKILLA Exchange Request."
Once we receive your request, our team will review it and guide you through the next steps. Every item sent back for exchange is carefully inspected after it reaches our warehouse. Once your exchange is approved, we will ship the replacement product to you.
What You Can Exchange For
- The same product in a different size or color, subject to availability.
- A different product of equal value.
- A product of higher value, with the price difference paid by you.
If the requested replacement is out of stock, you can choose another available product.
Exchange Fees
- If we shipped the wrong product or your item has a verified manufacturing defect, we'll arrange the exchange at no additional cost.
- For approved exchanges due to size issues, personal preference, or change of mind, a ₹300 exchange processing fee applies for orders within India. This fee must be paid before the replacement is shipped.
No Returns or Refunds
TRAPPKILLA does not offer returns or refunds to the original payment method. All approved requests are settled only through a product exchange, after the item passes our quality inspection.
Order Cancellations
Orders may only be cancelled before they enter processing. Once production, packing, or shipping has begun, cancellation requests cannot be accepted.
If you need to cancel your order, please contact support.trappkilla@gmail.com as soon as possible after placing your order. We'll do our best to assist if your order has not yet entered processing.
When an Exchange May Be Declined
An exchange request may be declined if:
- The product has been worn, washed, damaged, stained, or altered after delivery.
- Original tags, labels, packaging, or accessories are missing.
- The item is sent back in a condition different from how it was delivered.
- The request is submitted after the 7-day exchange window.
- The product is marked as Final Sale, Non-Exchangeable, or is otherwise ineligible for exchange.
Important Information
We encourage customers to carefully review product descriptions, size charts, and measurements before placing an order.
If you have any questions before making a purchase, our support team will be happy to assist.
Support Email: support.trappkilla@gmail.com